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USA Owned and Operated


Luminessence Jewelry and Gifts, Inc. is upfront
 
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Refund & Return Policy:

LuminEssence Jewelry and Gifts, Inc. makes every effort to deliver quality items to you at competitive prices. In the event you are unsatisfied with your purchase please email us at info@luminessenceinc.com with the details of your requested return (Order#, Contact information and reason for return). You must contact us within 30 days of receiving your purchase. We will authorize your return as quickly as possible and contact you with information necessary for your return.

The qualifying item must be unused and in the same quality condition as it was received. Please be sure to return your item in all original packaging in order to receive your full refund.

Once received, inspected, and your return is approved we will issue your credit of the purchased price.

Only orders which do not contain items that have already been sized, engraved or otherwise altered can be retuned and a refund issued.

Close Out Items are also not eligible for return.

Cancellation Policy:

If your order has been accepted and you wish to cancel, please email us at info@luminessenceinc.com with the details of your requested cancellation (Order# and Contact information). We will make every effort to stop the shipment and refund your purchase price immediately. If your item has already been shipped please refer to our Refund and Return Policy above.

Only orders which do not contain items that have already been sized, engraved or otherwise altered can be cancelled.

Items Damaged in Shipment:

In the event your item was damaged in shipping please retain all packaging in order for us to file a claim with the shipper and email us immediately at info@luminessenceinc.com with the details (Order#, Contact information and description of damage). We will assess your situation as quickly as possible and contact you with information necessary for returning the item and options for replacement or refund.

 

Return Policy